Latrese Haylock is 29 years old, born and raised in Grand Cayman. She is highly skilled in organization whether it be planning an itinerary, cleaning a computer desktop, or taking an inventory, she really enjoys doing these things. She has a great personality, and works well within groups. She is a self-starter, intrinsically motivated and can work on her own initiative. She is knowledgeable in Microsoft office suite and electronic filing, zoom, trello, Podio, Salesforce and quickly adapts to new softwares. Social Media is also a strong skill sets.
She started off in the non-profit sector and moved into Hospitality and then to private business sector which provided her experience in different work environments.
Although, her work experience is more office oriented, she has voluntarily managed the social accounts for:
- Miss Universe Cayman Islands (2017-2020)
- Red Cross (Cayman Islands 2012-2015)
- National Gallery (Cayman Islands 2010-11)
What sets her apart is that she has held 3 remote positions, all while stationed in Grand Cayman:
- e-commerce and Guest experience administrator for Royal Caribbean Cruises via Image Holdings (2011-2012)
- Destination Concierge for members of Inspirato based in Denver, Colorado (2016-2018)
- Purchase Order & Administrative Support Assistant for Pure Fishing based in Columbia, South Carolina (2019-2020)
Honing in on the skills she learnt in the hospitality industry, and through networking and her attention to detail she developed an online profile called Agent Haylock creating solutions for:
- lifestyle & digital management
- storage/ closet / play room organization
- celebratory services: booking luxury boats, private homes & private chefs
Here are a list of social media handles and websites that I've Managed.
Agent Haylock a virtual assistant for connecting people to what they need
- website: www.agenthaylock.com
- facebook: https://www.facebook.com/LuxuryeConcierge/
Cayman Boat Concierge (Started Planning before covid-19 --in process)
- website: https://caymanboatconcierge.weebly.com
- youtube: https://www.youtube.com/channel/UCMn9QcppPM3ArqdGacbcgKw/videos
Villa VanEl,
G & A Spectacular Cleaning,
Lean on Me Foundation,
LockedInn,
Parcel110,
Cielo Beauty Studio,
Miss Cayman Islands Universe
Past Personal Projects:
PMS Survival Kit- saved all my tips up to $10,000 invested in product, packaging, branding, automated systems-- didn't make a return in investment, and was unable to provide for the changing needs of customers on a month to month basis- no longer in operation.
- website: https://pmskitky.weebly.com
- facebook: https://www.facebook.com/PMSSurvivalKit.ky
- youtube: https://www.youtube.com/channel/UC1l01pEoHx_l2UvSki-1oQQ/videos
Developing my Personal Brand & Online Presence:
EXPERIENCE
December 10 2019- April 30 2021
Baraud Business Department- Pure Fishing 14month remote assignment
Purchase Order & Administrative Support Assistant:
Reviewing and approving Purchase Orders Replying via email and identifying discrepancies between purchase orders and proforma invoices between North America, Europe and China, Reporting into the Team Manager. Administration & reception relief, coordinate translations Services.
(Reference Letter 1)
(Reference Letter 2)
March 2019- November 2019
Vantage Group & Lainston International Office Assistant:
Ensuring office & Kitchen is fully stocked, weekly building inspections, coordinating maintenance, cleaning schedule, email communication, managing board room calendar, onboarding of new staff, renewal of T&B Licenses and Work permits, reconciliation of bank deposits, meeting minutes, Social media Updates
(Reference letter)
February 2018 - March 2019
BUDGET CAR RENTAL Assistant Operations Coordinator:
General secretarial/administrative work/customer support, purchasing and stocking of office inventory, end-of-month billing for external vendors, managing emails/calendars/social media accordingly, creating spreadsheets, organizing data and organizing existing excel database
July 2016 - February 2018
INSPIRATO | BKM LIMITED Destination Expert:
Providing complete concierge coverage - responding to guest requests, property maintenance issues, service calls and itinerary planning, maintaining both paper and electronic files with the utmost confidentiality.
(Reference Letter)
June 2015 - January 2016
HURLEYS MEDIA Radio Sales Executive:
Establishing and developing long-term business relationships; sourcing, identifying and securing new business opportunities; generating creative solutions for clients; presenting campaign proposals.
October 2012 - 2015
CAYMAN ISLANDS RED CROSS Program Support Officer:
Recruiting volunteers, database management, administering small group facilitation, implementing & designing the volunteer orientation training, assisting in the volunteer screening process, regular administrative duties, including public relations and social media.
And an active volunteer throughout high school career.
(Reference Letter)
November 2011 - May 2012
IMAGE HOLDINGS E-Commerce & Guest Experience Administrator:
Updating online media updates to advise guests of itinerary availability and telephone sales, end of month refund auditing and bi-weekly analysis on customer service help reports.
May 2010 – July 2011
NATIONAL GALLERY OF THE CAYMAN ISLANDS Intern:
Played a supplementary role to the Communications and Marketing Manager & Education and Outreach Manager. Regular administrative duties, including public relations and social media.
(Reference Letter)
Caymanian Compass article 2010
Deutsche Bank NGCI Intern Article 2013
December 10 2019- April 30 2021
Baraud Business Department- Pure Fishing 14month remote assignment
Purchase Order & Administrative Support Assistant:
Reviewing and approving Purchase Orders Replying via email and identifying discrepancies between purchase orders and proforma invoices between North America, Europe and China, Reporting into the Team Manager. Administration & reception relief, coordinate translations Services.
(Reference Letter 1)
(Reference Letter 2)
March 2019- November 2019
Vantage Group & Lainston International Office Assistant:
Ensuring office & Kitchen is fully stocked, weekly building inspections, coordinating maintenance, cleaning schedule, email communication, managing board room calendar, onboarding of new staff, renewal of T&B Licenses and Work permits, reconciliation of bank deposits, meeting minutes, Social media Updates
(Reference letter)
February 2018 - March 2019
BUDGET CAR RENTAL Assistant Operations Coordinator:
General secretarial/administrative work/customer support, purchasing and stocking of office inventory, end-of-month billing for external vendors, managing emails/calendars/social media accordingly, creating spreadsheets, organizing data and organizing existing excel database
July 2016 - February 2018
INSPIRATO | BKM LIMITED Destination Expert:
Providing complete concierge coverage - responding to guest requests, property maintenance issues, service calls and itinerary planning, maintaining both paper and electronic files with the utmost confidentiality.
(Reference Letter)
June 2015 - January 2016
HURLEYS MEDIA Radio Sales Executive:
Establishing and developing long-term business relationships; sourcing, identifying and securing new business opportunities; generating creative solutions for clients; presenting campaign proposals.
October 2012 - 2015
CAYMAN ISLANDS RED CROSS Program Support Officer:
Recruiting volunteers, database management, administering small group facilitation, implementing & designing the volunteer orientation training, assisting in the volunteer screening process, regular administrative duties, including public relations and social media.
And an active volunteer throughout high school career.
(Reference Letter)
November 2011 - May 2012
IMAGE HOLDINGS E-Commerce & Guest Experience Administrator:
Updating online media updates to advise guests of itinerary availability and telephone sales, end of month refund auditing and bi-weekly analysis on customer service help reports.
May 2010 – July 2011
NATIONAL GALLERY OF THE CAYMAN ISLANDS Intern:
Played a supplementary role to the Communications and Marketing Manager & Education and Outreach Manager. Regular administrative duties, including public relations and social media.
(Reference Letter)
Caymanian Compass article 2010
Deutsche Bank NGCI Intern Article 2013
VOLUNTEER EXPERIENCE
Cayman Influence- Brand Ambassador
-Create Unique Social Media Posts on
Instagram @treseybaby Positive Peer influencer
Co-host on 345 Mixtape on Star92.7 2017- 2018
-Content Creator
-Voice Overs
VICE CHAIR 2017-18 OF THE MISS CAYMAN ISLANDS PAGEANT COMMITTEE - to current
(Reference Letter)
-Recruitment and registration of contestants
-Create training, volunteer, and special appearance calendar
-creator of sponsorship benefits package
-Source individual sponsorship for contestants: hair, makeup, nails, clothing, monetary & In kind sponsorship
-Website and Social Media upkeep and Management
-Liaison & Chaperone for Reigning Queen-Annual orders , shipping and consolidation of pageant gowns, costumes, crown
-Maintain sponsor relationships and database management-travel and booking arrangements
-assist in budget management the for reigning Queen : wardrobe, training,
travel expenses
-reigning Queen’s Personal Assistant
-Hosting Events
-Hosting Zoom Meetings
PROGRAMS DIRECTOR OF THE SAVE OUR YOUTH FOUNDATION – 2014-2016 ◦
Save our Youth Foundation- Programs Director 2014-16
-recruitment & registration
-assigning kids with responsibilities (attendance check list, collect donations, clean up & prayer duty)
-Planning Annual Halloween Fun Run Fundraiser
-facilitating focus groups on problems & finding solutions for day to day
problems
-conflict resolution
-Sourcing local speakers to talk about industries the students were
interested in
-Administer the Anti-bullying rally
-PR and Media appearances
-monthly expense reports
https://www.cita.ky/anti-bullying-campaign-kicks-off
Cayman Influence- Brand Ambassador
-Create Unique Social Media Posts on
Instagram @treseybaby Positive Peer influencer
Co-host on 345 Mixtape on Star92.7 2017- 2018
-Content Creator
-Voice Overs
VICE CHAIR 2017-18 OF THE MISS CAYMAN ISLANDS PAGEANT COMMITTEE - to current
(Reference Letter)
-Recruitment and registration of contestants
-Create training, volunteer, and special appearance calendar
-creator of sponsorship benefits package
-Source individual sponsorship for contestants: hair, makeup, nails, clothing, monetary & In kind sponsorship
-Website and Social Media upkeep and Management
-Liaison & Chaperone for Reigning Queen-Annual orders , shipping and consolidation of pageant gowns, costumes, crown
-Maintain sponsor relationships and database management-travel and booking arrangements
-assist in budget management the for reigning Queen : wardrobe, training,
travel expenses
-reigning Queen’s Personal Assistant
-Hosting Events
-Hosting Zoom Meetings
PROGRAMS DIRECTOR OF THE SAVE OUR YOUTH FOUNDATION – 2014-2016 ◦
Save our Youth Foundation- Programs Director 2014-16
-recruitment & registration
-assigning kids with responsibilities (attendance check list, collect donations, clean up & prayer duty)
-Planning Annual Halloween Fun Run Fundraiser
-facilitating focus groups on problems & finding solutions for day to day
problems
-conflict resolution
-Sourcing local speakers to talk about industries the students were
interested in
-Administer the Anti-bullying rally
-PR and Media appearances
-monthly expense reports
https://www.cita.ky/anti-bullying-campaign-kicks-off
TRAINING WITH CHAMBER OF COMMERCE
◦EXCEPTIONAL RECEPTIONIST (CERTIFICATE OBTAINED)
◦SUPERIOR BUSINESS WRITING (CERTIFICATE OBTAINED)
◦TIME MANAGEMENT CERTIFICATE (CERTIFICATE OBTAINED)
◦HIGH SCHOOL DIPLOMA ◦ SOME COLLEGE CLASSES
SKILLS
◦ PUBLIC SPEAKING
◦ CUSTOMER SERVICE
◦ CALENDAR MANAGEMENT
◦ SCHEDULING
◦ SOCIAL MEDIA MANAGEMENT
◦ CONTENT CREATION
◦ WEBSITE BUILDING
◦ CRM SOFTWARE
◦ POS SKILLS
◦ PROFICIENT WITH USE OF MICROSOFT
OFFICE – MS WORD, MS EXCEL,
MICROSOFT POWERPOINT, MS
OUTLOOK EMAIL AND SCHEDULING
◦ FAMILIAR WITH IOS AND WINDOWS
SYSTEM
◦ SAP
◦EXCEPTIONAL RECEPTIONIST (CERTIFICATE OBTAINED)
◦SUPERIOR BUSINESS WRITING (CERTIFICATE OBTAINED)
◦TIME MANAGEMENT CERTIFICATE (CERTIFICATE OBTAINED)
◦HIGH SCHOOL DIPLOMA ◦ SOME COLLEGE CLASSES
SKILLS
◦ PUBLIC SPEAKING
◦ CUSTOMER SERVICE
◦ CALENDAR MANAGEMENT
◦ SCHEDULING
◦ SOCIAL MEDIA MANAGEMENT
◦ CONTENT CREATION
◦ WEBSITE BUILDING
◦ CRM SOFTWARE
◦ POS SKILLS
◦ PROFICIENT WITH USE OF MICROSOFT
OFFICE – MS WORD, MS EXCEL,
MICROSOFT POWERPOINT, MS
OUTLOOK EMAIL AND SCHEDULING
◦ FAMILIAR WITH IOS AND WINDOWS
SYSTEM
◦ SAP